medan4d Platform Privacy Notice

This page describes what we collect when you use medan4d and how we keep that data protected. We collect personal information to verify your identity, process payments, comply with legal requirements, and improve our service. We do not sell your data to third parties, and we maintain strict access controls over all information you provide.

Our medan4d platform processes data from users across Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions. Your data may be stored on servers located outside your country, subject to encryption and security protocols. We comply with applicable data-protection laws in each region where we operate and provide you with rights to access, correct, or delete your personal information.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. We respond to all data-access requests within 30 days and maintain records of all data processing activities.

What Data We Collect on medan4d

When you create a medan4d account, we collect your name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. We also collect payment information — the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet transfers) — but we do not store full payment credentials; instead, we store tokenized references that allow us to process transactions securely.

We collect behavioral data as you use medan4d — which games you play, which sportsbook markets you engage with (Liga 1, Piala AFF, Champions League, or esports titles like Mobile Legends and Free Fire), your betting patterns, and your session duration. We use this data to personalize your experience, detect fraud, and improve our platform. We also collect technical data — your IP address, device type, browser version, and operating system — to troubleshoot technical issues and prevent unauthorized access.

We collect transaction data for all deposits and withdrawals. This includes the amount, payment method, timestamp, and status. We retain this data for accounting, tax compliance, and dispute resolution. We also collect communication data if you contact our support team — emails, live-chat transcripts, and phone records — to resolve your issues and improve our support quality.

How We Use Your Data on medan4d

We use your personal information to verify your identity and prevent fraud. During account creation and your first withdrawal, we verify your identity documents, address proof, and payment method. We cross-reference this information against fraud databases and sanctions lists to ensure compliance with legal requirements. We do not share this verification data with third parties except where required by law.

We use your payment information to process deposits and withdrawals. We do not store full payment credentials; instead, we work with payment processors who handle the actual transaction. These processors are bound by strict confidentiality agreements and use industry-standard encryption to protect your data.

We use behavioral and technical data to improve medan4d. We analyze which games are popular, which sportsbook markets attract the most engagement, and which payment methods users prefer. We use this analysis to add new games, expand market coverage, and optimize our platform. We also use technical data to detect and prevent fraud — unusual login patterns, rapid balance changes, or suspicious payment attempts trigger alerts that we investigate.

Third-Party Processors and Data Sharing

We work with third-party processors to deliver medan4d services. Payment processors handle your deposit and withdrawal transactions. These processors are certified by international security standards and comply with data-protection regulations. We share only the minimum data necessary — your name, payment method, and transaction amount — to complete the transaction.

We work with identity-verification providers to confirm your age and address during account creation. These providers use your documents to verify your information against government databases. We do not retain copies of your documents; the verification provider stores them securely and deletes them after verification completes.

We may share your data with legal authorities if required by law — for instance, if we receive a court order or a request from a financial regulator. We do not voluntarily share data with law enforcement; we respond only to valid legal requests and notify you when possible.

Your Rights and Our Commitments on medan4d

Your Data Access and Correction Rights

You have the right to access all personal data we hold about you. You can request a copy of your data by contacting our support team. We provide this information in a readable format within 30 days. You also have the right to correct inaccurate data — if your address or phone number changes, you can update it through your medan4d account dashboard or by contacting support.

You have the right to delete your personal data, subject to legal retention requirements. If you request deletion, we remove your data from active systems within 30 days. However, we may retain certain data for accounting, tax compliance, or fraud prevention — typically for 7 years. We inform you of any data we retain and the legal basis for retention.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and track your activity on medan4d. Cookies are small text files stored on your device. We use session cookies (deleted when you log out) and persistent cookies (stored for up to 12 months). You can disable cookies in your browser settings, but this may limit medan4d functionality.

We use analytics tools to understand how users interact with medan4d. These tools track page views, click patterns, and session duration. We use this data to identify usability issues and optimize our platform. We do not use this data to identify individual users; instead, we aggregate it to understand overall user behavior.

Data Security and Encryption

We protect your data using industry-standard encryption. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest using AES-256 encryption. We maintain access controls so only authorized staff can view sensitive data. We conduct regular security audits and penetration tests to identify and address vulnerabilities.

We implement multi-factor authentication to protect your medan4d account. You are responsible for keeping your password secure. If you believe your account has been compromised, contact our support team immediately. We do not hold you liable for unauthorized access if you report it promptly and have not shared your credentials.

Data Retention and Deletion

We retain your personal data for as long as your medan4d account is active. If you close your account, we retain certain data for legal and accounting purposes — typically 7 years for transaction records. We delete non-essential data (behavioral logs, technical data) within 12 months of account closure. You can request earlier deletion, subject to legal retention requirements.

We retain transaction data to comply with anti-money-laundering regulations and tax requirements. We cannot delete this data without violating legal obligations. However, we do not use retained transaction data for marketing or behavioral analysis after your account closes.

Contact and Data Protection Officer

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat, email, or phone. We respond to all data-access requests within 30 days. If you believe we have violated your privacy rights, you can file a complaint with your local data-protection authority.

We update this privacy notice periodically as our practices evolve. We notify users of material changes via email or through a prominent notice on medan4d. Your continued use of medan4d after an update constitutes acceptance of the revised privacy notice.